Shipping policy
Shipping Policy
Thank you for shopping with us! We strive to offer the best shipping experience for our customers. Below, you’ll find all the details about our shipping process, including estimated delivery times and shipping costs.
Order Processing Time
Order Confirmation: Once you place your order, you will receive an email confirmation with your order details.
Processing Time: Orders are processed within 1-2 business days (Monday - Friday, excluding holidays).
Note: Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Rates & Delivery Times
We offer several shipping options to meet your needs. Your shipping cost will be calculated at checkout based on the shipping method you choose and your delivery location.
Standard Shipping:
Delivery time: 5-7 business days
Expedited Shipping:
Delivery time: 2-3 business days
Next Day Shipping:
Delivery time: 1 business day
Note: Delivery times are estimates and may vary based on weather, holidays, and other factors.
International Shipping
We currently offer international shipping to select countries
International Shipping Costs: Shipping fees will be calculated based on the destination country.
Delivery Times: International delivery times vary depending on the destination country, but typically range from 7-14 business days.
Customs & Duties: Please note that international orders may be subject to customs duties and taxes. These charges are the responsibility of the recipient, and we recommend you check with your local customs office for more details.
Order Tracking
Once your order has shipped, you will receive an email with a tracking number. You can track your shipment through the carrier's website (e.g., USPS, FedEx, UPS).
If you have trouble tracking your order or need assistance, please don’t hesitate to contact our support team.
Missing or Damaged Shipments
If your order has been lost or damaged during transit, please contact us immediately at oneibs.custom943@gmail.com. We will work with the carrier to resolve the issue and ensure you receive your order.
Shipping Restrictions
We do not currently ship to P.O. Boxes or APO/FPO addresses.
Certain items may be restricted to specific regions. If this applies to your order, you will be notified during checkout.